PublicStuff is a digital communications system created  by Lily Liu. After spending 10 years in urban administration positions in cities such as New York City and Washington D.C., Liu realized how difficult it was for cities to provide good customer service to their residents. Many times it was difficult, inefficient, and expensive. There really was nothing that allowed cities to easily communicate with their citizens. As a result, Liu created PublicStuff which allows residents to submit real time requests in their area. PublicStuff can be accessed by the web, smartphone app, or text message, and allows the user to report issues such as potholes, broken signs, or waste management, which the local governments can then address. When the service initially launched in 2010, they only had a few early adopters. However, PublicStuff now has over 250 cities around the U.S. that have subscribed to their services. PublicStuff continues to provide an efficient, cost-effective solution which allows cities to better serve their residents.