Eterneva’s sole purpose is to make a more remarkable way to remember the lives of close lost ones. Adelle Archer, CEO and Co-founder of Eterneva, had a hard moment when she lost a close friend and mentor. She wanted something special to remember her, so she decided to have Tracy’s ashes turned into a black diamond to ensure that her legacy could live on.

After losing her dear friend, she and her partner sought to create a more meaningful experience, one grounded in the concept of re-connecting with your loved ones. She knew that other people would love a better way to stay close to the people who meant a lot to you.

The entire process takes about 8 months. They first introduce you with a welcome kit in order to get to know you and your loved one. After they receive the ashes, the first step is for one of the lab techs to extract the carbon from it. Next, it gets placed in a machine that applies intense heat and pressure. This is the longest step of the process. They check for any impurities to make sure that you get a flawless product. Finally, they take the rough diamond and precisely cut it t0 the requested shape before they send it back to the customer.

The workers at Eterneva have to be very intentional in the steps they take and with customer interactions. They take pride in their ability to listen and understand what their customers are going through. They go above and beyond with their communication through each step, handling of ashes. and quality control measures.

I appreciate the care and thought that goes into the customer satisfaction. It’s definitely a process that Adelle would approve of. Archer was able to take an idea that she was personally invested in and share it with others who also wanted a similar solution.